Security & Privacy
Security and privacy are important to us and we've taken substantial measures to ensure yours. We do not sell, lease or otherwise make available any customer information. If you check the box saying you want to receive our newsletter, you will receive it (no more than once a month) for as long as the box remains checked, but you will receive nothing else...
Placing Orders
Our shopping cart accepts Mastercard, Visa, American Express and Discover, as well as Paypal, checks, money orders and wire transfers. Ordering and making payment here on our website is by far the fastest and most efficient way to place an order with us, no matter which form of payment you choose...
Adding to Orders
Because we don't retain your payment information once an order is placed (See our Security & Privacy page for details) we can't make changes to your order that will result in a higher total than you authorized when placing your order...
Payment Types
Our shopping cart accepts Mastercard, Visa, American Express and Discover, as well as Paypal, checks, money orders and wire transfers...
Tax & Tax Numbers
We have to charge tax only on orders destined for Colorado and it's only 2.9%. If you have tax exempt status in the state of Colorado...
Shipping Within the USA
Our domestic shipping options include USPS Priority Mail and UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air. The specific options available to you at checkout are determined by the dollar value of the order you're placing, with very high value orders limited to the most secure shipping options...
Shipping Outside the USA
Your choice of shipping option entails agreement to the associated terms below so please read and choose carefully according to your own needs and priorities...
Shipping Charges
We charge only actual shipping costs, as determined by the carrier. Although our shopping cart displays the charge as 'shipping and handling' we don't charge a handling fee, nor do we tack any other charge onto the cost of shipping...
Order Turn Around Time
Each business day at 8am (mountain time) we generate the day's pick lists and production schedules from the orders in the queue at that time. Everything that's in stock will ship that day...
Rush Orders
We no longer feature a Rush Service option because we've upgraded our standard order turnaround time to the speed that used to be Rush and that's now the default for all orders at no charge. See Order Turn Around Time for details.
Checking Order Status
If you'd like to print a copy of your invoice (printer friendly with a white background) for a current or past order, check your current order's status or track your package once it's on the way...
Tracking Packages
Once your order is on the way, you can track your package's progress by clicking the link provided in your emailed ship notice or by clicking Manage Account at the top right of any page on the site.
Our Return Policy
Please contact us before returning an item so that we can determine the item's condition, issue the appropriate return authorization and provide our return address and your return authorization number for marking the package.
